Here's a p.r. manager who desperately needs media training! Watch this tête-à-tête between a utility company's media relations person and a FOX 4 reporter in Florida.

"Rules are rules," she says after the company sought a $200 reconnection fee from a man who owed $36. Why wasn't his billed paid on time? He's a Marine serving in Iraq. When the station conveyed the Marine's mother's anguish, the response was, "She is entitled to her opinion."

Later, about four minutes into the video, the feisty spokesperson says the station's stories -- which arose from customer complaints -- are driving up electric rates.

“I have other work that I should be doing … it (answering reporter's questions) does drive the costs up,” she said.

Need media training? Go Over The Moon.
www.overthemoonpr.com